(S.16) Repairing Customer Relationships Following Repair Disagreements

We are hosting a virtual call on December 19th, 2025 from 12:00pm-1:00pm EST to discuss the RP draft. This will be out first of two calls prior to the spring meeting, following up from the TMC fall meeting. ________________________________________________________________________________ ...

2025 Fall Meeting Minutes 9/16/25 ------------------------------ Michelle Roark Dealer Service Performance Manager International Motors Manheim PA ------------------------------

------------------------------ Amanda Rodriguez Sales Connected Technology International Motors Lisle IL ------------------------------

S.16 Agenda- Repair Recovery: Rebuilding Customer Trust After Service Setbacks 3/10/2025 • Introductions to Task Force Officers • Timeline to Ballot • Scope & Purpose Finalization and RP Content and Construction ...